An Interac casino deposit that does not work has failed at one of three steps: the casino's cashier, the processor that matches the transfer, or your bank. The cause is usually visible if you know where to look. We list the seven we see most, with the bank rules behind them, read on 9 October 2026.
Ringospin
4.2/5- Licence
- Curaçao sublicence under Master Gaming Licence 5536/JAZ (as printed) · Terdersoft B.V.
- Withdrawal cap
- not stated
Launch year not published.
SpinGranny
4.2/5- Licence
- Curaçao sublicence under Master Gaming Licence 5536/JAZ (as printed) · Terdersoft B.V.
- Withdrawal cap
- not stated
Launch year not published.
AFKspin
4.2/5- Licence
- Curaçao sublicence under Master Gaming Licence 5536/JAZ (as printed) · Terdersoft B.V.
- Withdrawal cap
- not stated
Launch year not published.
Spinwinera
4.2/5- Licence
- Curaçao sublicence under Master Gaming Licence 5536/JAZ (as printed) · Terdersoft B.V.
- Withdrawal cap
- not stated
Launch year not published.
Ordered by year of launch, longest-running first.
On this page
The seven causes
| # | Cause | Where it fails | Fix |
|---|---|---|---|
| 1 | Amount above your remaining send limit | bank | deposit less, or wait for the 24-hour window; see limits by bank |
| 2 | Request expired before approval | cashier | start a new deposit and approve within the time shown |
| 3 | Name mismatch between casino account and bank | processor | correct your casino profile to your legal name |
| 4 | Below the casino minimum | cashier | typically $30 at the Terdersoft casinos; Spinwinera's text also says CA$50 |
| 5 | Wrong Interac email or phone in the cashier | cashier | use the email or number registered for Interac at your bank |
| 6 | Request never arrives | bank | check that the email or phone you gave is the one registered for Interac e-Transfer in your banking app, and look in the app's pending requests |
| 7 | Transfer cancelled or stopped | bank | check the transfer status in your banking app before retrying |
The limit is the usual suspect
Banks publish quite different send limits: 3,000 per 24 hours at CIBC, Simplii and Tangerine, 4,000 per 25 hours at National Bank, 5,000 at Desjardins, up to 10,000 a day at RBC. A casino deposit counts against the same limit as every other e-Transfer that day, including rent or a payment to a friend. Scotiabank lets you adjust your limit in the app; most banks do not.
Requests that time out
The Terdersoft cashier sends a request to your Interac-linked email or phone. If your banking app asks you to log in again or you switch apps on a phone and lose the session, the request can expire. Start a new deposit rather than reusing the old one. See mobile casinos for the one-phone routine.
Open the cashier and send your first Interac e-Transfer.
Money gone, balance empty
If your bank shows the transfer as completed but the casino balance has not updated:
- Wait a short while; matching can lag.
- Open your banking app and copy the Interac reference number.
- Send it to the casino's live chat with the amount, time and your Interac email or phone.
- Do not send the same deposit again until the first is found.
Fees for cancelling
Cancelling a sent transfer is not always free: $3.50 at CIBC, Simplii and National Bank; $3.50 at Desjardins after 11:59 p.m. ET on the sending day; at RBC free within 15 days, then a $5 reclaim fee on an expired transfer. A casino request you simply never approved costs nothing.
See the Interac casino sites we rank for Canadian players; the deposit walk-through is on Interac deposits.
Questions and answers
- Why was my Interac casino deposit declined?
Most often because the amount is above your bank's remaining send limit, the casino's request expired before you approved it, or the name on your casino account does not match your bank account. Below the casino's minimum deposit (typically $30 at the Terdersoft casinos) is another common cause.
- Will I be charged for a failed Interac deposit?
A request you never approved costs nothing. A transfer you sent and then cancel can: $3.50 at CIBC, Simplii and National Bank, and at Desjardins after 11:59 p.m. ET on the sending day. RBC charges a $5 reclaim fee on an expired transfer not cancelled within 15 days.
- The money left my bank but the casino balance is empty. What now?
Give it a short while, then contact the casino's live chat with the Interac reference number from your banking app. Do not send a second transfer for the same deposit until the first is traced.